Workers who Provide Information by Phone (Call Center) and Annunciators

Occupation (3212) - 2021-Q2

  • 93.9k, Workforce
  • $4.33k MX, Average monthly salary
  • 33.4, Average age
  • 41.7, Weekly hours worked
  • 5.42, Weekly days worked
  • 3.37%, Workforce with second job
  • 10.5%, Informal Workforce
  • 13.4, Average years of Schooling

About Workers who Provide Information by Phone (Call Center) and Annunciators

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The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during second quarter of 2021 was 93.9k people, whose salary averaged $4.33k MX working around 41.7 hours per week.

The average age of Workers who Provide Information by Phone (Call Center) and Annunciators was 33.4 years. The workforce was distributed in 43% men with an average salary of $5.71k MX and, 57% women with average salary of $3.29k MX.

The best average salaries received by Workers who Provide Information by Phone (Call Center) and Annunciators were in Quintana Roo ($10k MX), Yucatán ($8.81k MX), and Michoacán de Ocampo ($8.41k MX) while the workforce was larger in Ciudad de México (26k), Estado de México (14.2k), and Nuevo León (12.4k).

In terms of industries, the best average salaries were in Retail Trade of Furniture for Home and other Household Goods ($10.3k MX), Automotive Equipment Rental and Leasing ($8.6k MX), and Retail Trade of Cars and Trucks ($8.58k MX), while the workforce was concentrated on Business Administration Services (53.1k), Legal Services (6.52k), and Regulation and Promotion of Economic Development (6.51%).

61.1% of the total informal workers correspond to women with an average salary of $303 MX and 38.9% to men with an average salary of $6.16k MX.

At the level of states, Campeche had the highest percentage of informal workers with 100% corresponding to 31 from 31 workers, while the state with the lowest percentage of informal workers was Jalisco with a 4.49% corresponding to 370 from 8.24k workers.

Workforce and Salaries Evolution

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  • 93.9k, Workforce 2021-Q2
  • $4.33k MX, Average monthly salary 2021-Q2

At second quarter of 2021, the people who worked as Workers who Provide Information by Phone (Call Center) and Annunciators were 93.9k being a 14.8% higher than the first quarter of 2021. (81.8k).

In the same period, an average salary of $4.33k MX was observed, registering a drop of 19%, compared to the first quarter of 2021 ($5.35k MX).

Workforce by State

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Top 1 Workforce 2021-Q2: 26k, Ciudad de México

Greater Increase in Workforce 2021-Q1/ 2021-Q2: 7.24k, Ciudad de México

Greater Decrease in Workforce 2021-Q1/ 2021-Q2: 2.83k, Jalisco

The states with the highest number of Workers who Provide Information by Phone (Call Center) and Annunciators during the second quarter of 2021 were Ciudad de México (26k), Estado de México (14.2k), and Nuevo León (12.4k)

Comparing the first quarter of 2021 and the second quarter of 2021, the main positive variations occurred in Ciudad de México and Nuevo León with an increase of 7.24k (38.5%) and 3.93k (46.5%), respectively. On the other hand, the negative variations were accentuated in Jalisco and Michoacán de Ocampo with a decrease of 2.83k (25.5%) and 2.71k (78.6%), respectively.

Salaries by State

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Top 1 Average Salary 2021-Q2: $10k MX, Quintana Roo

Greater Salary Increase 2021-Q1 / 2021-Q2: $3.77k MX, San Luis Potosí

Greater Salary Decrease 2021-Q1 / 2021-Q2: $6.48k MX, Chihuahua

The states with the best average salaries for Workers who Provide Information by Phone (Call Center) and Annunciators during second quarter of 2021 were Quintana Roo ($10k MX), Yucatán ($8.81k MX), and Michoacán de Ocampo ($8.41k MX)

Comparing the first quarter of 2021 and the second quarter of 2021, the positive salary growth was higher in San Luis Potosí and Yucatán with an increase of $3.77k MX (315%) and $3.63k MX (70%), respectively. Por otro lado, las variaciones salariales negativas se acentuaron en Chihuahua and Jalisco with a decrease of $6.48k MX (64%) and $2.69k MX (46.4%), respectively.

Average Salary and Workforce by Sex and Age

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Average Age 2021-Q2

  • 36.1, Women
  • 29.8, Men

At second quarter of 2021, the male workforce in Workers who Provide Information by Phone (Call Center) and Annunciators represented the 43% of the employed population and women 57%. The male and female workforce was higher in the age group 25 to 34 years (16.3k men and 18.3k women).

The highest average salary was $5.99k MX received by men from 25 to 34 years, while the lowest average salary was $3.25k MX received by women from 25 to 34 years.

* The data regarding salaries have low statistical precision so it should not be used as conclusions.

Average Salary and Workforce by Gender and Schooling Years

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Average Schooling in Years (2021-Q2)

  • 13.4, Women
  • 13.4, Men

During the second quarter of 2021, male and female workforce in Workers who Provide Information by Phone (Call Center) and Annunciators was concentrated in the educational segment with 10 to 12 years of schooling (16.6k men and 21.9k women).

The highest average salary was $7.02k MX received by men with 16 to 18 years of schooling, while the lowest average salary was $3.84k MX received by women with 10 to 12 years of schooling.

* The data regarding salaries have low statistical precision so it should not be used as conclusions.

Workforce and Salaries Distribution by Industries

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The visualization shows the distribution of Workers who Provide Information by Phone (Call Center) and Annunciators in different industries and economic sectors.

At second quarter of 2021, the workforce was higher in Business Administration Services (73.9%), Legal Services (9.08%), and Regulation and Promotion of Economic Development (6.51%).

In the same period, the best average salaries were received in Retail Trade of Furniture for Home and other Household Goods ($10.3k MX), Automotive Equipment Rental and Leasing ($8.6k MX), and Retail Trade of Cars and Trucks ($8.58k MX).

Labor Informality

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Labor Informality

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Labor Informality 2021-Q2

  • 10.5%, Workers who Provide Information by Phone (Call Center) and Annunciators
  • 56.1%, Average Informality in Mexico

During the second quarter of 2021, the labor informality of Workers who Provide Information by Phone (Call Center) and Annunciators reached a 10.5%, which implied an increase from 0.94 percentage points compared to the first quarter of 2021  (9.54%).

The labor informality of this occupation was lower than informality at the country level in 45.6 percentage points during the second quarter of 2021.

Labor Informality by State

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Greater Labor Informality: 100%, Campeche

Less Labor Informality: 4.49 %, Jalisco

At second quarter of 2021, the states with the highest rate of labor informality in Workers who Provide Information by Phone (Call Center) and Annunciators were Campeche (100%), Tabasco (77.3%), and Nayarit (41.7%).

The states with the lowest informality rate were Nuevo León (7.75%), Baja California (5.11%), and Jalisco (4.49%).

Labor Informality by Age and Education

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Workforce

The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during the second quarter of 2021 was higher in the age group with 25 to 34 years concentrating 34.6k workers of which 88.3% corresponds to formal employment (30.5k) and 11.7% to informal employment (4.05k).

Regarding the schooling years, the workforce was higher in the range with 10 to 12 years of schooling concentrating 38.5k workers of which 87.4%  corresponds to formal employment (33.7k) and 12.6% corresponds to informal employment (4.86k).